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For a fee of just £10 (inc. VAT) we will send you Proporta’s Rapid Repair Service Kit.
This contains everything you need to send your damaged mobile phone, by Royal Mail Guaranteed Special Delivery, without any risk of (further) damage. You will simply need to complete the form enclosed with the Repair Kit, so we have the relevant details, and return it with your mobile phone. Send your completed Repair Kit from any Post Office (no postage costs required) and the experts will take over.
As soon as your mobile phone, whether it's an iPhone 4, 4S, Blackberry Curve, Bold, Samsung Galaxy S II or any other make and model has been inspected, a member of the repair team will contact you. They will give you an accurate repair cost and a timescale for getting your mobile phone back to you. They will then go ahead with your repair as agreed. Once the repair is complete and it has passed through the rigorous testing procedures, you will be contacted. Payment for your repair will be collected and insured delivery back to you will be arranged.
Please make sure when sending your mobile phone that you have taken a full backup of your data and applications: it is standard procedure to reset your mobile phone to factory settings. If you are unable to backup please make sure you let us know via the repair form and the experts will do their best to perform a backup for you.
Your Rapid Repair Kit includes:
- A case to keep your mobile phone secure while in transit*
- A postage paid Royal Mail Special Delivery envelope
- A repairs request form to be completed by you
- An information sheet outlining the full repairs process
Please do not send power adapters, cables or memory cards. All that's needed is the unit and its battery.
We keep a wide range of parts in stock, however, some delays may occur due to external sourcing of parts.
This service is currently only available to customers based in the UK.
All work is carried out by trained staff and is fully guaranteed for 12 months. Repairs using our repair service will invalidate any manufacturers warranty.
Repairs are normally completed within 10 - 14 days.
Please be aware that the cost of the Rapid Repair Service Kit is unfortunately non-refundable, regardless of whether any repairs work was undertaken.
Please also note that customer units submitted for diagnostics that remain uncollected or have an outstanding return shipping fee, will be stored for a maximum of 6 months. For each completed week that passes a storage cost of £2.50 will apply. Once the storage cost exceeds the value of the damaged / faulty unit or after 6 months have elapsed the units will be disposed of.
* Please note that the case provided with your repair kit is for transit purposes only and won't be returned with your mobile phone (although we do promise to keep it wrapped up safe and sound in a temporary case).
- Lifetime Exchange Warranty
Recent product reviews
Review by Luis, Mexico
Overall3 / 5
“I appreciate your service”
(Posted on 11.07.2004 | 00:00)
Review by Elaine, UK
Overall4 / 5
Your repair service is brilliant – thank you!
(Posted on 29.05.2004 | 00:00)
Overall3 / 5
"My O2 XDA Mini S has just been repaired by your PDA repair team. They did a great job and I am delighted with the service received".
(Posted on 21.05.2004 | 00:00)
All items delivered to a UK address will be sent using the Royal Mail postal service, absolutely free of charge if your order is over £20. For orders under £20, shipping costs £2.95 per order. Other faster options are also available:
The free 'standard shipping' option takes between 2-4 working days from the time of dispatch, although we usually find it takes less.
All of our international orders are sent by standard mail worldwide. However, if you would like your order to be tracked, we will happily arrange for it to be sent via other recorded means. You can select the delivery option you would like at the checkout.
Please be aware that your order must be placed before 1pm to take advantage of the Next Day delivery option and this only applies to weekdays.
We hope you won't have to but sometimes it just can't be helped and you'll need to return an item. To make this as easy as possible, we have a freepost address label available to download / print at www.proporta.co.uk/returns
Alternatively you can send it back to the address below (but you'll need stamp):
Proporta - Returns Department
Unit 3 Woodingdean Business Park
Sea View Way
To check full details of our returns policy, please visit our Help and Support pages